Number 1 Customer Service
Exceptional customer service
Our Core values are:
Reliability, Integrity & Honesty
Expertise in the manufacturing of high-quality steel secure doors
A family-run, UK-based company
Excellent production turnaround times
Friendly staff, always willing to help
Quality Is Important
Our customers’ needs are fully understood
Resources are provided in terms of facilities and relevant skills to fulfil your needs
Quality objectives are set consistent with the overall policies of the company
The company is committed to a process of continual quality improvement
Progress towards the quality objectives are monitored
Our Quality Management System is regularly reviewed keep up to date
We are passionate about “Doors!”
It’s been said that it’s best for a business to find what they are passionate about and ensure they excel in that one area. If you were to ask anyone at Britannia Metador what we do, we would answer “Doors!”. If you were to ask us what we are passionate about, the same answer would be “Doors!”. The team at Britannia Metador really does have to be passionate about doors if that is all it does. We love innovating, fabricating, servicing and delivering our doors. In fact, we have learnt that it’s not enough to just sell great doors, there has to be an excellent infrastructure that sits around our doors that ensures we thrill our customers every time. We have worked hard to ensure our customer services, operations and logistics teams are a quality reflection of the standards of our doors and we offer guarantees to help ensure it!
What Our Customers Are Saying
Read their testimonials
Top service as always from Rick & the team at Britannia Metador 🙂
Your door to the world
Since 2012 Metador Defender door systems have been proving their worth again and again in a diverse range of applications throughout the UK. But during that time their fame has been spreading. The wider world has begun to notice that here is a quality door system that conquers one of the greatest constraints in the industry – long lead times.
And if you happen to be abroad and you want the best steel door system on the market, you don’t have to wait for weeks. And you don’t have to accept an inferior product.
In places as diverse as the Channel Islands, the Falkland Islands, the Seychelles, and even The Congo or Nigeria, Metador Defender is there. Protecting and enhancing premises around the world.
The world-class Metador Defender.
Rick, Emma and the rest of their team are most helpful anytime I need advice or help. Their products are of a high standard and competitively priced.
Their customer service really is second to none and I have no hesitation in recommending their company and all who work there.C. F.
Thank you for the update and I must say what great customer service you and Britannia Metador provide.D.P
My Client has praised the quality of the product (Defender Doors) which has led to an order for more doors to replace on site.D.I
I have fitted all your doors on our site and as usual have had no problems.L.B.
Could you please pass on to the management my thanks for getting the door from order 7828-1 to us so promptly. And can I also congratulate your staff on having such a friendly and professional manner. I shall definitely be using Britannia Metador again in the future.
Again, many thanks.M. R.
Always a pleasure never a chore!
I wish to convey my very positive and thankful gratitude for the excellent new security doors we have purchased from you. Well done to you all for the excellent product your company has provided us.R. B.
We are impressed with Britannia’s service.
Seriously fast turnaround, with a brilliant product (Defender Doorset) and excellent staff.
Ready to serve you
Production Programmer and Customer Services Manager
PA to Managing Director